FAQs

Leavers hoodies:

What if I spot a mistake after placing an order?


  • Once you have signed off the artwork this is what will be printed/ embroidered.
  • If you have received your order and we have made a mistake in production (e.g. wrong colour/size) then we will either redo the work or refund as appropriate. (Incorrect goods will usually need to be returned so that we can review the error)
  • If you have received your order and you realise you have made a mistake we can work with you to resolve the situation for the pupil/pupils involved, however costs and postage will be charged for replacement garments. Please call the office so we can see how we can best help.




I realise I have spelt a name wrong on the design can I have my garments reprinted?


No refunds will be made for garments returned due to mistakes in the Artwork Design that has been signed off by the customer. Please refer to our Terms and Conditions.




I forgot a name on the back is there anything I can do?


  • If your garment order has not yet been paid we can unlock your order and an additional name can be added by the organiser.
  • If your artwork has been signed off and the order has already been passed to the Production team it will be too late to change your order.




I have received a late order from a parent can I add it?


  • If your garment invoice has not been paid we can unlock your order and an additional order can be added by the organiser.
  • If you have already paid for your order we can only add an order if a handling charge is paid per item. For Hoodies this is £10 per item.




I need to change the size of one of the garments I have ordered, is this possible?


  • Once your custom garment has gone into production you will not be able to change the size of any garment.
  • Prior to artwork sign off a hoodie size can be changed but a handling charge per garment will need to be paid. For Hoodies this is £10 per item.





General:

What if I spot a mistake after placing an order?


  • Once you have signed off the artwork this is what will be printed/ embroidered.
  • If you have received your order and we have made a mistake in production (e.g. wrong colour/size) then we will either redo the work or refund as appropriate. (Incorrect goods will usually need to be returned so that we can review the error)
  • If you have received your order and you realise you have made a mistake we can work with you to resolve the situation for the pupil/pupils involved, however costs and postage will be charged for replacement garments. Please call the office so we can see how we can best help.




I realise I have spelt a name wrong on the design can I have my garments reprinted?


No refunds will be made for garments returned due to mistakes in the Artwork Design that has been signed off by the customer. Please refer to our Terms and Conditions.




I forgot a name on the back is there anything I can do?


  • If your garment order has not yet been paid we can unlock your order and an additional name can be added by the organiser.
  • If your artwork has been signed off and the order has already been passed to the Production team it will be too late to change your order.




I have received a late order from a parent can I add it?


  • If your garment invoice has not been paid we can unlock your order and an additional order can be added by the organiser.
  • If you have already paid for your order we can only add an order if a handling charge is paid per item. For Hoodies this is £10 per item.




I need to change the size of one of the garments I have ordered, is this possible?


  • Once your custom garment has gone into production you will not be able to change the size of any garment.
  • Prior to artwork sign off a hoodie size can be changed but a handling charge per garment will need to be paid. For Hoodies this is £10 per item.





Organisation:

Where is the personalisation positioned on the back?


This can be clearly seen as an image if you go to our enquiry form and put a tick next to these on the form.




How do the letters appear for the Nickname?


These are shown in Upper/Lower case, depending on how the letters are entered on the ordering system.




How big will the embroidered logo be?


We can embroider logos up to 8cm x 8cm (excluding text).




How many colours can I have in my logo?


You may have up to 12 colours in the logo




What do I need to send you to help you design my embroidered logo?


We will require a vector eps or high quality jpeg. A photograph of an existing embroidered logo is also useful to get a good match.




Do I see a proof of the embroidery before production?


Yes you will receive a photo of the embroidered logo from the artwork department. We test the embroidery design before it goes into production.




Can I have a custom design for the back?


Yes this is possible please contact customer services with your requirements - this is best done by email so that our graphics team can consider your request. office@cauliflowergroup.co.uk




Can I switch designs after I have placed my order?


After we have received your order it goes straight to the artwork department who will start work on the design you have chosen. We will work with you to suggest the best layout for your text and amend any corrections you spot. However, if your design includes group names/nicknames and you decide to change the type of design this will incur a £10 design charge.





ARTWORK:

Where is the personalisation positioned on the back?


This can be clearly seen as an image if you go to our enquiry form and put a tick next to these on the form.




How do the letters appear for the Nickname?


These are shown in Upper/Lower case, depending on how the letters are entered on the ordering system.




How big will the embroidered logo be?


We can embroider logos up to 8cm x 8cm (excluding text).




How many colours can I have in my logo?


You may have up to 12 colours in the logo




What do I need to send you to help you design my embroidered logo?


We will require a vector eps or high quality jpeg. A photograph of an existing embroidered logo is also useful to get a good match.




Do I see a proof of the embroidery before production?


Yes you will receive a photo of the embroidered logo from the artwork department. We test the embroidery design before it goes into production.




Can I have a custom design for the back?


Yes this is possible please contact customer services with your requirements - this is best done by email so that our graphics team can consider your request. office@cauliflowergroup.co.uk




Can I switch designs after I have placed my order?


After we have received your order it goes straight to the artwork department who will start work on the design you have chosen. We will work with you to suggest the best layout for your text and amend any corrections you spot. However, if your design includes group names/nicknames and you decide to change the type of design this will incur a £10 design charge.





FREEPHONE: 0800 043 2273

 

 

Email: office@cauliflowergroup.co.uk

Unit 52 Woolmer Way,

Bordon, Hampshire,

GU35 9QF

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We use AWDis Hoodies which are  (WRAP) certified products.

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