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FAQs
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How can we order some more Products?You can order Online from our SHOP.
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Do you make corrections to printed cards with an error?We obviously attempt to limit any errors that occur at all as part of our production process however a small number of errors do occur. We will correct and resend out to individuals any corrections that are a result of an error on our part. Please phone our customer services and have your card number ready so that we can bring up your details. We scan all order forms and artwork so that we can refer to these whilst discussing any errors with you.
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Where do I find information about corrections?Our Terms and Conditions are sent out to schools and organisations as part of their paperwork for participation in our project, a copy of this is located in our footer. These will explain the following topics: • Why you might find a border on your artwork • Why your organisation name may not be on the back of the cards • How we process ambiguous spelling on order forms • Why your child's name may not be on the back of the cards • Why some of your child's design may be chopped off
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My child has missed the school deadline. Can I still get products printed?We do process late artwork however as it is not processed as part of a school we charge a handling fee similar to that charged for any individual work we complete. Please go to the Late Artwork Page for more details.
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I have another child who would like to do a design. Can they send something in separately?If you would like to send in an individual piece of work this is dealt with as an individual project. Please read our section on this site for Individual Orders and use the form provided for Individual Products.
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Are your mugs dishwasher and microwave safe?Yes they are, however to extend the life of your design, we suggest you handwash them.
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Can I order a Mug without ordering a Card Pack?Yes!
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How can we order some more Products?You can order Online from our SHOP.
-
Do you make corrections to printed cards with an error?We obviously attempt to limit any errors that occur at all as part of our production process however a small number of errors do occur. We will correct and resend out to individuals any corrections that are a result of an error on our part. Please phone our customer services and have your card number ready so that we can bring up your details. We scan all order forms and artwork so that we can refer to these whilst discussing any errors with you.
-
Where do I find information about corrections?Our Terms and Conditions are sent out to schools and organisations as part of their paperwork for participation in our project, a copy of this is located in our footer. These will explain the following topics: • Why you might find a border on your artwork • Why your organisation name may not be on the back of the cards • How we process ambiguous spelling on order forms • Why your child's name may not be on the back of the cards • Why some of your child's design may be chopped off
-
My child has missed the school deadline. Can I still get products printed?We do process late artwork however as it is not processed as part of a school we charge a handling fee similar to that charged for any individual work we complete. Please go to the Late Artwork Page for more details.
-
I have another child who would like to do a design. Can they send something in separately?If you would like to send in an individual piece of work this is dealt with as an individual project. Please read our section on this site for Individual Orders and use the form provided for Individual Products.
-
Are your mugs dishwasher and microwave safe?Yes they are, however to extend the life of your design, we suggest you handwash them.
-
Can I order a Mug without ordering a Card Pack?Yes!
-
How can we order some more Products?You can order Online from our SHOP.
-
Do you make corrections to printed cards with an error?We obviously attempt to limit any errors that occur at all as part of our production process however a small number of errors do occur. We will correct and resend out to individuals any corrections that are a result of an error on our part. Please phone our customer services and have your card number ready so that we can bring up your details. We scan all order forms and artwork so that we can refer to these whilst discussing any errors with you.
-
Where do I find information about corrections?Our Terms and Conditions are sent out to schools and organisations as part of their paperwork for participation in our project, a copy of this is located in our footer. These will explain the following topics: • Why you might find a border on your artwork • Why your organisation name may not be on the back of the cards • How we process ambiguous spelling on order forms • Why your child's name may not be on the back of the cards • Why some of your child's design may be chopped off
-
My child has missed the school deadline. Can I still get products printed?We do process late artwork however as it is not processed as part of a school we charge a handling fee similar to that charged for any individual work we complete. Please go to the Late Artwork Page for more details.
-
I have another child who would like to do a design. Can they send something in separately?If you would like to send in an individual piece of work this is dealt with as an individual project. Please read our section on this site for Individual Orders and use the form provided for Individual Products.
-
Are your mugs dishwasher and microwave safe?Yes they are, however to extend the life of your design, we suggest you handwash them.
-
Can I order a Mug without ordering a Card Pack?Yes!
-
How can we order some more Products?You can order Online from our SHOP.
-
Do you make corrections to printed cards with an error?We obviously attempt to limit any errors that occur at all as part of our production process however a small number of errors do occur. We will correct and resend out to individuals any corrections that are a result of an error on our part. Please phone our customer services and have your card number ready so that we can bring up your details. We scan all order forms and artwork so that we can refer to these whilst discussing any errors with you.
-
Where do I find information about corrections?Our Terms and Conditions are sent out to schools and organisations as part of their paperwork for participation in our project, a copy of this is located in our footer. These will explain the following topics: • Why you might find a border on your artwork • Why your organisation name may not be on the back of the cards • How we process ambiguous spelling on order forms • Why your child's name may not be on the back of the cards • Why some of your child's design may be chopped off
-
My child has missed the school deadline. Can I still get products printed?We do process late artwork however as it is not processed as part of a school we charge a handling fee similar to that charged for any individual work we complete. Please go to the Late Artwork Page for more details.
-
I have another child who would like to do a design. Can they send something in separately?If you would like to send in an individual piece of work this is dealt with as an individual project. Please read our section on this site for Individual Orders and use the form provided for Individual Products.
-
Are your mugs dishwasher and microwave safe?Yes they are, however to extend the life of your design, we suggest you handwash them.
-
Can I order a Mug without ordering a Card Pack?Yes!
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