FAQs

 

Leavers hoodies:

Do you have samples of the hoodie colour?


Yes, we have swatches available in most colours. Just let us know what you have in mind.




Do you print on the sleeve?


We are looking to do this in the future, but not at the current time as our production is not set up for this.




What is the early bird discount?


This is a £1 discount on every leavers hoodie and applies if your order is placed, paid for and artwork signed off between January and the end of May.




Is it possible to have a sample hoodie for sizing?


Yes, we can send you a sample hoodie for sizing however there is a £8.00 deposit refundable on return of the hoodie in ‘saleable condition’.




Will the hood cover the design?


Any important information such as Name/Position will not be covered.




I don't want the name of the person ordering to appear in the group names in the back design?


Once you are in the order system, you go to create Name List, select order by ticking the small box and a large dialogue box appears. Then tick "Do not include (name) within the group name in the back design". Then close the box. The name will not be included in the back design.




How much will it cost to order another leavers hoodie after the main order?


This will cost an extra £16. Original Price of your hoodie plus:

  • £10.00 screen and layup cost
  • £6.00 courier charge
If 5+ hoodies are ordered which are to be posted back to the same address then the £16.00 set up and courier charge is absorbed with the order.




What designs work best on junior 7/8 yrs hoodies?


Some designs aren't suitable for the Junior 7/8 yrs hoodies. This is due to the length of the design. They are: Figment, Silhouette Steps and Coarse. Adding a long school name and a nickname can also add length to a design. If this becomes an issue, one of our designers will work with you when you're at the designing stage. The designs that work the best with the 7/8 yrs hoodies are: Lines and Banner due to them not being as tall.





General:

What if I spot a mistake after placing an order?


  • Once you have signed off the artwork this is what will be printed/ embroidered.
  • If you have received your order and we have made a mistake in production (e.g. wrong colour/size) then we will either redo the work or refund as appropriate. (Incorrect goods will usually need to be returned so that we can review the error)
  • If you have received your order and you realise you have made a mistake we can work with you to resolve the situation for the pupil/pupils involved, however costs and postage will be charged for replacement garments. Please call the office so we can see how we can best help.




I realise I have spelt a name wrong on the design can I have my garments reprinted?


No refunds will be made for garments returned due to mistakes in the Artwork Design that has been signed off by the customer. Please refer to our Terms and Conditions.




I forgot a name on the back is there anything I can do?


  • If your garment order has not yet been paid we can unlock your order and an additional name can be added by the organiser.
  • If your artwork has been signed off and the order has already been passed to the Production team it will be too late to change your order.




I have received a late order from a parent can I add it?


  • If your garment invoice has not been paid we can unlock your order and an additional order can be added by the organiser.
  • If you have already paid for your order we can only add an order if a handling charge is paid per item. For Hoodies this is £10 per item.




I need to change the size of one of the garments I have ordered, is this possible?


  • Once your custom garment has gone into production you will not be able to change the size of any garment.
  • Prior to artwork sign off a hoodie size can be changed but a handling charge per garment will need to be paid. For Hoodies this is £10 per item.





Organisation:

Do you have samples of the hoodie colour?


Yes, we have swatches available in most colours. Just let us know what you have in mind.




Do you print on the sleeve?


We are looking to do this in the future, but not at the current time as our production is not set up for this.




What is the early bird discount?


This is a £1 discount on every leavers hoodie and applies if your order is placed, paid for and artwork signed off between January and the end of May.




Is it possible to have a sample hoodie for sizing?


Yes, we can send you a sample hoodie for sizing however there is a £8.00 deposit refundable on return of the hoodie in ‘saleable condition’.




Will the hood cover the design?


Any important information such as Name/Position will not be covered.




I don't want the name of the person ordering to appear in the group names in the back design?


Once you are in the order system, you go to create Name List, select order by ticking the small box and a large dialogue box appears. Then tick "Do not include (name) within the group name in the back design". Then close the box. The name will not be included in the back design.




How much will it cost to order another leavers hoodie after the main order?


This will cost an extra £16. Original Price of your hoodie plus:

  • £10.00 screen and layup cost
  • £6.00 courier charge
If 5+ hoodies are ordered which are to be posted back to the same address then the £16.00 set up and courier charge is absorbed with the order.




What designs work best on junior 7/8 yrs hoodies?


Some designs aren't suitable for the Junior 7/8 yrs hoodies. This is due to the length of the design. They are: Figment, Silhouette Steps and Coarse. Adding a long school name and a nickname can also add length to a design. If this becomes an issue, one of our designers will work with you when you're at the designing stage. The designs that work the best with the 7/8 yrs hoodies are: Lines and Banner due to them not being as tall.





ARTWORK:

Do you have samples of the hoodie colour?


Yes, we have swatches available in most colours. Just let us know what you have in mind.




Do you print on the sleeve?


We are looking to do this in the future, but not at the current time as our production is not set up for this.




What is the early bird discount?


This is a £1 discount on every leavers hoodie and applies if your order is placed, paid for and artwork signed off between January and the end of May.




Is it possible to have a sample hoodie for sizing?


Yes, we can send you a sample hoodie for sizing however there is a £8.00 deposit refundable on return of the hoodie in ‘saleable condition’.




Will the hood cover the design?


Any important information such as Name/Position will not be covered.




I don't want the name of the person ordering to appear in the group names in the back design?


Once you are in the order system, you go to create Name List, select order by ticking the small box and a large dialogue box appears. Then tick "Do not include (name) within the group name in the back design". Then close the box. The name will not be included in the back design.




How much will it cost to order another leavers hoodie after the main order?


This will cost an extra £16. Original Price of your hoodie plus:

  • £10.00 screen and layup cost
  • £6.00 courier charge
If 5+ hoodies are ordered which are to be posted back to the same address then the £16.00 set up and courier charge is absorbed with the order.




What designs work best on junior 7/8 yrs hoodies?


Some designs aren't suitable for the Junior 7/8 yrs hoodies. This is due to the length of the design. They are: Figment, Silhouette Steps and Coarse. Adding a long school name and a nickname can also add length to a design. If this becomes an issue, one of our designers will work with you when you're at the designing stage. The designs that work the best with the 7/8 yrs hoodies are: Lines and Banner due to them not being as tall.





FREEPHONE: 0800 043 2273

 

 

Email: office@cauliflowergroup.co.uk

Unit 52 Woolmer Way,

Bordon, Hampshire,

GU35 9QF

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