FAQs
Leavers hoodies:
Is there a minimum order?
No, however for orders of Hoodies under 5 and Polo/T-Shirts under 10, there will be an additional set up fee and courier charge of £16.00 per order.
Is there a delivery cost?
Shipping is free on orders over 5 garments.
How long will my order take?
The order will take 10 working days from the sign off of the Artwork.
I qualify for 2 of your promotional discounts, can I use them both together?
Only 1 promotion may be used per Hoodie Order.
Can I order a colour/size that is not on the website?
Yes, we can look into ordering other colours or sizes, please contact the office for advice.
General:
Where is the personalisation positioned on the back?
This can be clearly seen as an image if you go to our enquiry form and put a tick next to these on the form.
How do the letters appear for the Nickname?
These are shown in Upper/Lower case, depending on how the letters are entered on the ordering system.
How big will the embroidered logo be?
We can embroider logos up to 8cm x 8cm (excluding text).
How many colours can I have in my logo?
You may have up to 12 colours in the logo
What do I need to send you to help you design my embroidered logo?
We will require a vector eps or high quality jpeg. A photograph of an existing embroidered logo is also useful to get a good match.
Do I see a proof of the embroidery before production?
Yes you will receive a photo of the embroidered logo from the artwork department. We test the embroidery design before it goes into production.
Can I have a custom design for the back?
Yes this is possible please contact customer services with your requirements - this is best done by email so that our graphics team can consider your request. office@cauliflowergroup.co.uk
Can I switch designs after I have placed my order?
After we have received your order it goes straight to the artwork department who will start work on the design you have chosen. We will work with you to suggest the best layout for your text and amend any corrections you spot. However, if your design includes group names/nicknames and you decide to change the type of design this will incur a £10 design charge.
Organisation:
Is there a minimum order?
No, however for orders of Hoodies under 5 and Polo/T-Shirts under 10, there will be an additional set up fee and courier charge of £16.00 per order.
Is there a delivery cost?
Shipping is free on orders over 5 garments.
How long will my order take?
The order will take 10 working days from the sign off of the Artwork.
I qualify for 2 of your promotional discounts, can I use them both together?
Only 1 promotion may be used per Hoodie Order.
Can I order a colour/size that is not on the website?
Yes, we can look into ordering other colours or sizes, please contact the office for advice.
ARTWORK:
Where is the personalisation positioned on the back?
This can be clearly seen as an image if you go to our enquiry form and put a tick next to these on the form.
How do the letters appear for the Nickname?
These are shown in Upper/Lower case, depending on how the letters are entered on the ordering system.
How big will the embroidered logo be?
We can embroider logos up to 8cm x 8cm (excluding text).
How many colours can I have in my logo?
You may have up to 12 colours in the logo
What do I need to send you to help you design my embroidered logo?
We will require a vector eps or high quality jpeg. A photograph of an existing embroidered logo is also useful to get a good match.
Do I see a proof of the embroidery before production?
Yes you will receive a photo of the embroidered logo from the artwork department. We test the embroidery design before it goes into production.
Can I have a custom design for the back?
Yes this is possible please contact customer services with your requirements - this is best done by email so that our graphics team can consider your request. office@cauliflowergroup.co.uk
Can I switch designs after I have placed my order?
After we have received your order it goes straight to the artwork department who will start work on the design you have chosen. We will work with you to suggest the best layout for your text and amend any corrections you spot. However, if your design includes group names/nicknames and you decide to change the type of design this will incur a £10 design charge.