DELIVERIES
Delivery Schedule
If your school is closing early at the end of term (Scottish Schools / Private Schools) please ensure you have signed off your design in the time frame required.
If you are running late let our customer service team know your deadline, we will see what we can do but can't guarantee a quicker turn around for your school.​
Hoodies will be despatched to the school setting using Parcel Force - Express 24. We aim to complete all orders within 10 working days from sign off.
Shipping is free on orders of 6 or more garments.
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Returns & Refunds
We pride ourselves in producing excellent products therefore if you are not happy with the goods you receive please call the office to inform us of your problem on 0800 043 2273.
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Damage to your product and/or errors made on our part will be fully refunded or the product replaced if requested.
On return of incorrect or damaged goods Cauliflower Hoodies will replace or refund goods sold as required.
All returned goods must be unused and in their original packaging.
Goods must be returned within 30 days.
Unfortunately refunds will not be made on sale of customised products where the customer is responsible for the error that has occurred
(i.e customer spelling mistake).
Disclaimer for Custom Products
A proof will be printed free of charge and our designer will work on your design to gain the results you require. On signing off the proof this will stand as confirmation that you are happy with the product.
PDF proofs may be a preferred method of signing off work for a customer and Cauliflower Hoodies will provide this service if requested. Printed products will have a different look and feel to screen versions and colours may slightly vary.
Cancellation
Bespoke Goods & Made to Order Products do not qualify for the 14 calendar day cooling off period – once you have placed an order and production has commenced your order cannot be cancelled or changed.
Bespoke Goods & Made to Order Products
Cannot be corrected or refunded due to customer error. Your product can be reordered and corrected during this process - discounts may be available in certain circumstances.
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Events Beyond Our Control
Products will still be chargeable in the circumstance where we have manufactured bespoke products and there is a delay in delivering these products to you in the expected timescale, where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: Industrial action by third parties, riots and other civil unrest, floods, storms, earthquakes, acts of terrorism (threatened or actual), acts of war (declared, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
In the event of any of the above:
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We will inform you as soon as is reasonably possible;
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We will take all reasonable steps to minimise the delay;
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We will post updates on our website – if possible;
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We reserve the right to cancel orders and refund where production of products has yet to commence or is unlikely to complete in the near future.
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Customers will not have the right to request a refund on delayed products that have been manufactured or part way in process of manufacturing.
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We will ensure delivery of your products at the soonest possible date;
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Contact Us
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Address
Cauliflower Cards Ltd
Unit 52 Woolmer Way
Bordon, Hants
GU35 9QF
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Telephone
0800 043 2273 or 01420 477012