General Policy Statement
Cauliflower Group Ltd value their close working relationship with their customers and aim at all times to produce the best possible product within an efficient timetable. With this in mind we have laid out below our terms and conditions for each of our main products covering all major aspects of our production process and customer service.
Cauliflower Hoodies + T's specific Terms
Published Garments Information
It is the responsibility of the customer to approve/sign off the Artwork Design before work commences. We provide Pdf Visuals of your Design along with a sign off sheet. Formal sign off of the Artwork Design must be received by email, verbal sign off is not acceptable.
Any errors found after the Artwork Design has been signed off are the responsibility of the Customer. We take no responsibility for spelling mistakes or nicknames used once the Artwork Design is signed off. Please make sure you are 100% happy with the order before you approve it.
Bespoke Back Designs and Embroidery Logos
Any further corrections will be charged at £70 per hour / £35 for half an hour
(rounded to the nearest half hour)
Change of Order
Delivery will normally be made within 10 working days from receipt of your Design/artwork sign off.
Orders over five garments is FREE. Hoodie orders of under six garments has a £16.00 set up/postage charge. Polo Shirts & T-Shirts orders under ten garments has a £16.00 set up/postage charge.
We try hard to avoid mistakes! Please check you are happy with your order as soon as it arrives and before you distribute the goods.
Ordered Colour and Size
All washing and care instructions that are included with the garments must be strictly adhered to. We have test washed all product brands in house.
Recommended Care Instructions:
Wash inside out on a 30 degree wash and tumble dry inside out on a low heat.
DO NOT IRON
Your garment may present with a slight stiffness around the print area prior to the first wash - this will disappear after washing.
We inspect all goods as they leave our site but occasionally you may notice something which we haven't. On receipt of your goods if you feel the manufactured garment is faulty then please notify us within 30 days (as per The Consumer Rights Act 2015 ) to let us know the nature of the problem - photographs of the issue would be useful but we may need to ask you to return the product so that we can assess the problem for ourselves.
PLEASE NOTE - we will not refund or replace garments that have been damaged due to wear and tear or where care instructions have not been followed.
Cancellation of an order must be made in writing to Cauliflower Group Ltd. Any costs in full. Any garments that have been printed / embroidered will be charged in full.
Any addition garments ordered after the main order which require a back print will cost an additional £16.00 (£10.00 for screen and layup, £6.00 for the courier service).
Individual Design Layup
We can create a design just for you but a layup fee will apply. We charge a £10.00 layup for orders under 5 garments. Postage cost may apply.
Any personal data entered on line is held securely on our database for the sole purpose of printing the products. Please read our Data Protection Policy for full details.
European data protection legislation is soon to be significantly revised with the adoption of the General Data Protection Regulation (GDPR) in May 2018. Cauliflower Group Ltd is committed to meeting its obligations and has a GDPR Programme under way to ready the organisation compliance with these additional rules. This will be a work in progress throughout 2018, during which time our current Data Protection Procedures will continue to apply as we update our procedures. Please see our attached document which is currently lodged with ICO (Information Commissioner's Office).
The key GDPR areas that we are currently reviewing:
Data Protection Policy 2018 (Word Doc)
Company Terms & Conditions
The Company Details
This Website is one of several websites we own as part of our group these are created and run by Cauliflower Group Ltd.
We run the following sites:
Our registered address: Wise & Co Wey Court West, Union Rd, Farnham, GU9 7PT (our Accountants!)
Our physical address: Unit 52 Woolmer Way, Bordon, Hampshire, GU35 9QF
Use of Site
By using our software you as the user are subject to these Terms and Conditions as published by Cauliflower Group Ltd on this site.
Please make yourself familiar with the Terms and Conditions! By continuing to use this site will be confirmation that you accept the terms and conditions as set out on this site in relationship to using this site.
Please note although our terms and conditions may be similar on each of our sites however they may contain specific sections related to the products or services we are providing.
Intellectual Property and Copyright
Use of our Intellectual Property
Use of third party Property by the Customer
Our projects are self editing and you as the user of this site must ensure any content they use for production of their gifts and or printed material has the correct permissions and do not break Copyright Law.
In line with the distant selling regulations the consumer has the right to return good they no longer wish to purchase as long as these gifts are not:
In addition your return must comply with the following:
Goods purchased on our site that do not fall into the above categories must be unused and returned in a condition that will allow us to resell the item.
Goods purchased on our site must be returned within 14 days of delivery to qualify for a refund.
Refunds will not be made on your return costs.
Get in Touch
Please contact our Customer Service Team if you wish to make a return: Office@cauliflowergroup.co.uk or telephone 0800 043 2273
Colour differences between Screen and Print:
Between screen and printed products - images are brighter on screen as they are made by light rather than pigments.
Colour differences between Products:
A design printed on to different products may be printed using different print technologies including: Wide format Photo Printers, Digital Press, Sublimation Printing and DTG printing. This may result in changes in colour rendering between technologies.
Colour differences between Original Artwork and Print:
Please be aware there is likely to be a change between original artwork which has been scanned or photographed and a printed product as this will be a multistep process where colour clipping and rendering may occur with some colours at various stages in this process.
We do work on individual projects with the artist where colour matching is achieved through samples and digital manipulation to ensure accurate printing on the given medium - layup fee will apply.
Photo Image Quality
Poor quality - low resolution or poorly lit images - will provide disappointing results! You are responsible for the quality of images you upload - please see our image guide sections for help in choosing good images.
Artwork Reproduction Quality
For school groups projects it is important that Artwork Guidelines are adhered to in order we can reproduce artwork to the best possible standard. Using materials on our 'Do Not Use' List will result in poor quality representations.
Embroidery items font type and colour will match the product as advertised. If you change this in Cauliflowers creator we will still use the colour and font that is advertised on the original advertised design.
Many of our machines will not support unusual characters please check with our customer services if you wish to use special characters as we may be able to do a custom product service for you. We will not issue refunds for attempts at using non standard UK characters.